Return Policy

Thank you for shopping with PrimePhysique. We’re committed to ensuring your satisfaction, and our Return Policy is designed to be clear, fair, and customer-friendly.

1. Eligibility for Returns

  • Items are eligible for return if they are received damaged, defective, or not as described on our website.

  • Products must be unopened, unused, and in their original packaging to qualify for a return, unless they arrived defective or damaged.

2. Timeframe

  • Customers must notify PrimePhysique of any issues within 7 days of receiving their order.

  • Requests beyond this window may not be accepted.

3. How to Request a Return

  • Email your return request to primephysiqueprod@gmail.com or call 9930300104.

  • Please provide your order number, the reason for return, and clear photographs of any damage or defect.

4. Return Process

  • Once your request is reviewed and approved, you will receive instructions on how to return the item.

  • Customers are responsible for securely packaging return items.

  • In some cases, PrimePhysique may cover return shipping costs if the item is damaged or defective.

5. Refunds

  • Approved refunds will be processed within 7 business days of receiving the returned item.

  • Refunds are credited to the original payment method.

  • If your refund is delayed, please contact our support team.

6. Non-Returnable Items

  • Opened, used, or altered products are generally not eligible for return except where there is a proven defect or error.

  • Products purchased on sale or clearance may not be eligible, unless damaged or defective.

7. Exchanges

  • At this time, we do not offer direct product exchanges. Please follow the return process and place a new order for replacement items as needed.

8. Contact Us

For any questions or assistance with your return, please contact:
Email: primephysiqueprod@gmail.com